Personal partner manager
A partner's regular contact within Copernica is the partner manager. If needed, he will offer support on a technical and operational level. The personal partner manager will keep a close eye on the relation between a partner and its client(s). The partner manager offers guidance during the term of a partner license and helps the partner professionaly implement the marketing software, for example with the help of a product training.
When to contact the partner manager?
Are you facing a technical or operational problem? Use the extensive support tool within the marketing software. If the support tool offers no solution, you may choose to contact the partner manager. He will be more than happy to answer your questions and to offer assistance. Eventually, it all comes down to the succesfull implementation of Copernica Marketing Software. Your success is Copernica's success.
The partner managers maintain a proactive stance in their contact with partners. They will contact the partner to have a look at the current situation or to tackle possible issues or questions on a regular basis.
The personal partner manager can also assist you on the level of customer support. Not able to answer a client’s questions? Or having trouble setting up a case? The partner manager is glad to be of service.
