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Profile enrichment

Profile enrichment helps you keep the profiles within your database up-to-date at all times. Gather and process this data automatically using Copernica. Manage your profiles, create databases and selections with Copernica Marketing Software.

How to further enrich profiles?

Before enriching the profiles within the database with new data, you have to create the matching database fields within the marketing software. As soon as these fields have been created, you can start collecting the required data. Copernica allows you to enrich profiles in different ways:

  • Profile enrichment is done automatically
  • With the help of web forms and online surveys linked to your database
  • Based on targeted campaigns
  • Based on an external application/database (for example: CRM)

Automated profile enrichment

Whether you create and send emails, text messages, websites or pdf documents towards relations, the marketing software will automatically keep track of these activities. Copernica enables you to see how the recipient responded. Using, among others, the tabs 'Campaigns' and 'History', the software automatically tracks and registers the recipient's behaviour per (sub)profile. For each (sub)profile, the software will register whether an impression, click or error/ abuse was reported. The software will also register a non-response.

Based on this behaviour and the stored data within such tabs, you can create selections which may be used for future contact moments.

Make use of the hyperlinks within an emailing or website for automated profile enrichment. As a condition, the emailing or website has to be created within Copernica. Set up a follow-up action that changes (or removes) the data of a (sub)profile when a relation clicks on a specific hyperlink or opens an emailing.

Example:
A good example is the use of double opt-in. When a relation just registered for your newsletter, you can send a confirmation mail with an included link which needs to be clicked to confirm registration. Set up a follow-up action within Copernica that appoints the value 'Yes' to the database field 'Receive Newsletter' when the hyperlink is clicked. Tip: An additional follow-up action can be set up which refers the relation to a landing page that thanks him for registering.

Profile enrichment with web forms and online surveys

Link the database fields you created to the fields of a web form or online survey. This way, the database fields are automatically updated and the data is stored per (sub)profile whenever a relation submits a web form or survey.

Targeted campaigns

Make use of (automated) event driven campaigns to further enrich your (sub)profiles and keep your database up-to-date.

Profile enrichment based on an external application

Data from an external application (for example CRM) can be synchronized automatically with Copernica Marketing Software. This way, changes made within this system are also made in the database within Copernica. Copernica's SOAP API helps you with this synchronization. This ensures you of constant profile enrichment.

Do you have an external application but no knowledge of SOAP API? It is also possible for you to upload CSV - or TXT-files from an FTP-location. Manually export the required data from your CRM on a daily basis and place this on the FTP-server. Adjust the settings in Copernica ordering the software to import the data at a preset time on a daily basis. You can also schedule exports within Copernica and have these sent to you by email. This data can then be imported in to your CRM.

Copernica Marketing Software

Create your own databases or selections, manage your profiles or import and export contact data. All with the help of Copernica. The marketing software also enables you to create emailings, websites and mobile campaigns. This makes Copernica a complete and powerful product.

You can always rely on Copernica for help and support. Do you have any questions or suggestions concerning the software? Copernica is glad to offer you various forms of support.

Experience the convenience and possibilities of Copernica Marketing Software yourself.

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