Customer Success Manager
With this view, here in Amsterdam
The customer success managers are responsible for the account management within Copernica. As CSM, you take care of the onboarding of new customers and you help our customers and partners with all their issues and wishes. In addition, you will also proactively approach customers in order to respond to their needs and potential problems in order to continue a healthy relationship.
In fact, within this role you are the knowledge holder of the possibilities of our system. To be able to switch quickly between the customer and the product, it is important that you have knowledge of email and are technically well-versed.
Who are you?
The ideal candidate has:
- Academic background;
- A technical background;
- Knowledge of/affinity with email;
- Strong communication skills, both in Dutch and English;
- Experience with HTML is a plus.
What do we have to offer?
We can give you a lot of challenges, projects and/or space to develop yourself. Furthermore, we have enough products, colleagues, data, users and financial resources for you to work with. To guide you in this, we can give you a mentor who can show you the way and is always open for questions.
Of course we offer you an excellent salary and we fully reimburse your travel expenses. We have spacious workplaces and one of the best views of Amsterdam. Furthermore we have legendary company trips and events and last but not least a magnificent and well-stocked sky bar.
- Excellent salary, a fast laptop and a good pension scheme;
- An international team of young professionals;
- Great secondary employment conditions and fresh fruit;
- Space and time to develop your own ideas and projects;
- Full reimbursement of travel expenses;
- An informal work atmosphere;
- Spaciously facilitated workplace, with a beautiful view over the IJ.
Our office is a five minutes walk from Amsterdam CS. Although sometimes ruined by grotesque cruise ships, the view is generally good.
The IT company Copernica
We are a leading and very successful software company that deals with all aspects of email. We enable large organizations to send substantial amounts of email and automate communication flows. We do this with a number of successful products.
Copernica has a flat organizational structure, in which small teams are responsible for one or more products. These teams are independent and very innovative. We are a flexible organisation and work together a lot. In addition, there is enough space to develop yourself too.
Copernica is a mature organization. That gives a lot of security compared to for example a start-up. Yet Copernica never left that start-up culture and is still very flexible and informal. At the moment there are many opportunities within Copernica. We are always looking for talent that is looking for a challenge and wants to grow with and within this great organization.
Some of our open source libraries:
PHP-CPP : A well documented C++ library for developing PHP extensions. This C++ library makes building PHP extensions fun. Extensions built on top of PHP-CPP are easy to understand and simple to maintain. unlike regular PHP extensions - which are really hard to implement and require a deep knowledge of the Zend engine and pointer manipulation.
AMQP-CPP is a c++ library for asynchronous non-blocking communication with RabbitMQ. The library can be used to parse incoming data from a RabbitMQ server, and to generate frames that can be sent to a RabbitMQ server.
REACT-CPP : an event loop library that utilizes the C++ lambda functions to notify you when there is activity on a filedescriptor or on a timer. Internally, it is a wrapper around the libev library, and does therefore also depend on that library.
And many more open source libraries. Take a look at our Github page .
Are you as enthusiastic about this position as we are?
Does this all sound well and do you need a cup of coffee or tea? Send your CV and motivation to email@example.com. We would like to see you soon at our office in the center of Amsterdam.
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