Customer Success Manager (full time)

Copernica is looking for a Customer Success Manager to help manage our growing customer base of more than 5000 users. In this role, you'll be responsible for the onboarding and retention of customers.


As our Customer Success Manager, you'll use your in-depth product knowledge to provide training, webinars and strategic sessions to guide customers through our software and take their email marketing strategy to the next level. You'll also build customer relationships by proactively advising customers on best practices in the field of marketing automation.

Who are you?

We're looking for a strategic professional who enjoys communicating with customers and has strong communication skills. Our ideal colleague;

  • Has 1-3 years of relevant work experience in a customer-oriented position;
  • Has experience conducting software demonstrations;
  • Has an affinity with IT and marketing;
  • Has basic knowledge of contract management;
  • Has an excellent command of the Dutch and English languages;
  • Is in possession of an hbo or university diploma;
  • Is available 40 hours a week;
  • Has a driver's license.

What we offer you

  • A young and dynamic team;
  • A good salary;
  • The opportunity to develop yourself within an innovative SAAS organization;
  • The possibility to work partly from home;
  • A training budget;
  • A pool car;
  • A beautiful office right next to Amsterdam Central;
  • Social events;
  • Travel allowance;
  • Expense allowance for internet and telephone;
  • 8% holiday allowance;
  • Pension scheme;
  • Company laptop.

We are known for:

Our Copernica Marketing Suite is a web application for marketers to create email templates with our drag-and-drop template editor and to sent and automate emails.

Copernica Publisher is our complete email marketing package. It has all the functionality to automate communication flows, via email and sms. We make it easy for marketers to automate mailings based on interactions and all kinds of personal preferences.

MailerQ a flexible and super fast MTA (Mail Transfer Agent). It runs multiple parallel threads to deliver email fast and uses RabbitMQ message queues and JSON making it easy to control a giant email flow.

SMTPeter is mainly an email service for developers. We have made it easy for everybody to send monstrous amounts of email. This simply via our REST or SMTP API. We sign every message with DKIM and catch all kinds of events. Opens, clicks, bounces and DMARC reports.

Apply today

Think you're the right match for us? Complete your application by sending us your CV and cover letter via We look forward to hearing from you.

Employment agencies should not respond to this vacancy.