Will you be our new Technical support engineer?

To strengthen our support team, Copernica is looking for colleagues who help our customers solve (technical) issues. We are looking for both novice and experienced colleagues who like to invest in themselves.

What are you going to do?

• Answer (technical) questions from customers and partners by telephone and ticket system;
• Forward bugs and feature requests to the development department;
• Provide advice to customers and partners;
• Able to provide training and webinars to (new) customers.

What we offer you

• €3,000 to €4,500 salary per month, depending on experience;
• The possibility to partly work from home;
• Pension scheme;
• Travel allowance;
• Expense allowance for internet and telephone;
• Company laptop;
• The opportunity to develop yourself within an innovative SAAS organization;
• A large training budget;
• Social events.

Our ideal colleague:

• Is in possession of an HBO or academic diploma;
• Has affinity with IT and marketing;
• Has basic knowledge of HTML and CSS (Javascript and Smarty is an advantage);
• Has an excellent command of the Dutch- and English languages, both written and spoken;
• Has experience with a customer facing role and troubleshooting.

What does a technical support engineer at Copernica do?

As a technical support engineer you are the first point of contact for the customer and therefore the face of the organization. Due to the diversity of the questions, every day is different. The questions can for example be about one of our products (Copernica, SMTPeter or MailerQ), about deliverability or about techniques used by our customers (HTML, CSS, JavaScript or Smarty).

In addition to answering questions, you also have the talent to analyze the environment of the customer and proactively notice and propose improvements.

Good induction process

In order for you to be able to advise customers, we invest in your development. You start with an induction process to get to know our software. After that, you start working on more basic support tickets. The more you develop, the more challenging the issues you work on will be. Your senior colleagues are ready to share their knowledge with you if you get stuck. Finally, we make a training budget available that you can use to develop further as a support engineer.

What can you expect from Copernica?

You can always use our pleasant office right next to Amsterdam Central Station, but working from home is also possible. In both cases, we provide you with the facilities you need to work effectively. This does not only apply to your laptop and telephone, but also, for example, to your desk and chair.

In addition to a good salary, we reimburse your travel, telephone and internet costs and you receive a training budget and pension plan. Copernica also offers 'Copernica Appreciation Rights' that allow you to build up a virtual share in the company and grow with Copernica.

Our team is relatively small, young and highly educated. To strengthen the cohesion within the team, we offer an informal company culture and regularly plan social events at home and abroad.

Salary: € 3,000 - € 4,500