Technical Support Representative
With this view, here in Amsterdam
Copernica is looking for a technical support representative who will assist our customers in solving (technical) issues.
Besides answering these questions, you will also analyse customer satisfaction. You will proactively work to improve this (in cooperation with the customer).
Who are you?
The ideal candidate:
- Has obtained an MBO/HBO degree or equivalent (IT-sector is a plus)
- Excellent proficiency in Dutch and English, both oral and written
- Has experience in customer support roles
What are you going to do?
- You answer the (technical) questions of customers and partners
- You internally communicate bugs and feature requests
- You proactively advise customers/partners
- You give trainings and webinars to (new) customers
What do we have to offer?
We can give you a lot of challenges, projects and/or space to develop yourself. Furthermore, we have enough products, colleagues, data, users and financial resources for you to work with. To guide you in this, we can give you a mentor who can show you the way and is always open for questions.
Of course we offer you an excellent salary and we fully reimburse your travel expenses. We have spacious workplaces and one of the best views of Amsterdam. Furthermore we have legendary company trips and events and last but not least a magnificent and well-stocked sky bar.
- Excellent salary, a fast laptop and a good pension scheme;
- An international team of young professionals;
- Great secondary employment conditions and fresh fruit;
- Space and time to develop your own ideas and projects;
- Full reimbursement of travel expenses;
- An informal work atmosphere;
- Spaciously facilitated workplace, with a beautiful view over the IJ.
Our office is a five minutes walk from Amsterdam CS. Although sometimes ruined by grotesque cruise ships, the view is generally good.
The IT company Copernica
We are a leading and very successful software company that deals with all aspects of email. We enable large organizations to send substantial amounts of email and automate communication flows. We do this with a number of successful products.
Copernica has a flat organizational structure, in which small teams are responsible for one or more products. These teams are independent and very innovative. We are a flexible organisation and work together a lot. In addition, there is enough space to develop yourself too.
Copernica is a mature organization. That gives a lot of security compared to for example a start-up. Yet Copernica never left that start-up culture and is still very flexible and informal. At the moment there are many opportunities within Copernica. We are always looking for talent that is looking for a challenge and wants to grow with and within this great organization.
We are known for:
Our Copernica Marketing Suite is a web application for marketers to create email templates with our drag-and-drop template editor and to sent and automate emails.
Copernica Publisher is our complete email marketing package. It has all the functionality to automate communication flows, via email and sms. We make it easy for marketers to automate mailings based on interactions and all kinds of personal preferences.
MailerQ a flexible and super fast MTA (Mail Transfer Agent). It runs multiple parallel threads to deliver email fast and uses RabbitMQ message queues and JSON making it easy to control a giant email flow.
SMTPeter is mainly an email service for developers. We have made it easy for everybody to send monstrous amounts of email. This simply via our REST or SMTP API. We sign every message with DKIM and catch all kinds of events. Opens, clicks, bounces and DMARC reports.
Are you as enthusiastic about this position as we are?
Does this all sound well and do you need a cup of coffee or tea? Send your CV and motivation to firstname.lastname@example.org. We would like to see you soon at our office in the center of Amsterdam.
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