Will you be our new Technical support engineer?

Would you like to boost your career at a growing company with a high focus on personal development?
Send your CV and motivation to jobs@copernica.com

To strengthen our support team, Copernica is looking for colleagues who help our customers solve (technical) issues. We are looking for both novice and experienced colleagues who like to invest in themselves.

What are you going to do?

  • Answer (technical) questions from customers and partners by telephone and ticket system;
  • Forward bugs and feature requests to the development department;
  • Provide advice to customers and partners;
  • Able to provide training and webinars to (new) customers.

What we offer you

  • €3,000 to €4,500 salary per month, depending on experience;
  • The possibility to partly work from home;
  • Pension scheme;
  • Travel allowance;
  • Expense allowance for internet and telephone;
  • Company laptop;
  • The opportunity to develop yourself within an innovative SAAS organization;
  • A large training budget;
  • Social events.

Our ideal colleague:

  • Is in possession of an HBO or academic diploma;
  • Has affinity with IT and marketing;
  • Has basic knowledge of HTML and CSS (Javascript and Smarty is an advantage);
  • Has an excellent command of the Dutch- and English languages, both written and spoken;
  • Has experience with a customer facing role and troubleshooting.

What does a technical support engineer at Copernica do?

As a technical support engineer you are the first point of contact for the customer and therefore the face of the organization. Due to the diversity of the questions, every day is different. The questions can for example be about one of our products (Copernica, SMTPeter or MailerQ), about deliverability or about techniques used by our customers (HTML, CSS, JavaScript or Smarty).

In addition to answering questions, you also have the talent to analyze the environment of the customer and proactively notice and propose improvements.

Good induction process

In order for you to be able to advise customers, we invest in your development. You start with an induction process to get to know our software. After that, you start working on more basic support tickets. The more you develop, the more challenging the issues you work on will be. Your senior colleagues are ready to share their knowledge with you if you get stuck. Finally, we make a training budget available that you can use to develop further as a support engineer.

What can you expect from Copernica?

You can always use our pleasant office right next to Amsterdam Central Station, but working from home is also possible. In both cases, we provide you with the facilities you need to work effectively. This does not only apply to your laptop and telephone, but also, for example, to your desk and chair.

In addition to a good salary, we reimburse your travel, telephone and internet costs and you receive a training budget and pension plan. Copernica also offers 'Copernica Appreciation Rights' that allow you to build up a virtual share in the company and grow with Copernica.

Our team is relatively small, young and highly educated. To strengthen the cohesion within the team, we offer an informal company culture and regularly plan social events at home and abroad.

What can you expect from Copernica?

Hybrid work

Hybrid work

Pension premium

50% employer contribution pension premium

Travel allowance

Full travel allowance

Vacation

25 vacation days

Training budget

Generous training budget

Career opportunities

Career opportunities

Outings

Nice trips

Shares

Virtual shares in Copernica

Hybrid work

At Copernica we think it is important that you feel comfortable in your own skin. That is why you get the opportunity to work from home, where your workplace is facilitated by Copernica. Of course you are always welcome at our cozy office, at one of the most beautiful locations in Amsterdam (next to Central Station). In consultation with your manager and your teammates, there is a lot of flexibility to plan your working hours yourself.

Who will be your colleagues?

Our team is culturally diverse and consists of approximately 40 entrepreneurial, innovative, passionate and highly skilled professionals. The company culture is informal. To strengthen our team spirit in this time of hybrid work, we regularly organize fun activities and events in the Netherlands and abroad.

Meet your new colleagues

Interested or do you want to know more?

Do you have questions about this vacancy or do you want to join our team? Please contact our HR coordinator Nikki.

jobs@copernica.com
Nikki Prass

About Copernica

Since 2000, Copernica has been the market leader in technical solutions for email marketing and sending bulk email campaigns for SMEs in the Netherlands. Copernica's customers appreciate the reliability of the software and hardware and the customer focus of all employees in the organization. The company is growing steadily and is continuously looking for new talents for all departments. If you know someone who would be a good fit for Copernica, feel free to get in touch.

Copernica products

With our SMTP servers and Mail Transfer Agent, we also take care of transactional emails and very high email volumes.

Copernica logo

Our Copernica Marketing Suite is a complete and simple web application for marketers to design and send email templates using our drag-and-drop template editor.

Read more about Copernica Marketing Suite
MailerQ logo

MailerQ is our flexible and super fast MTA (Mail Transfer Agent) that uses message queues and JSON, making it easy to manage a massive email flow.

Read more on the MailerQ website
SMTPeter logo

SMTPeter is our email service for developers and has an extensive API to send emails easily, securely and quickly.

Read more on the SMTPeter website

Apply directly

Do you recognize yourself in this role and do you want to strengthen our great team? Send your CV and motivation to jobs@copernica.com.

Employment agencies should not respond to this vacancy.